Wingspan Care Group

1. Create a warm, welcoming, helpful and professional atmosphere in the office for all clients and staff.
2. Responsible for assisting the Admissions Coordinator in creating and maintaining client files in accordance with licensing and accreditation rules. This includes opening new clients in the electronic health record and updating the system when changes of status occur to ensure consistency of database information in relation to individual client record.
3. Responsible for continued outreach to clients/families who have been referred to engage in Care Coordination Services.
4. Document in client chart all communication and outreach efforts to engage in services.
5. Communicate with Admissions Coordinator and Director of CME when families engage and request care coordination.  Assisting in the assignment of cases to the Care Coordinators.
6. Represent the Agency in the development or maintenance of relationships with other organizations including sister agencies, public agencies, managed care companies, insurance companies, funders and referral sources.
7. Responsible special projects as assigned.

8. Attend scheduled staff meetings, supervision, and on-going training.
9. All required trainings, certifications and licensure must be kept current in accordance with applicable licensing and accreditation regulations and standards.
10. Contribute to the development and maintenance of the clinical record through the timely completion of assigned documentation in accordance with applicable licensing and accreditation regulations and standards.
11. Respect the privacy of clients and hold in confidence all information obtained during the client's treatment. All client-related documents should be handled in accordance with Agency guidelines on confidential material.
12. Maintain high standards of ethical and professional conduct and adhere to Agency policies and procedures.
13. Other duties as assigned by management.

• • Core Expertise: Possesses skill, knowledge and abilities to perform the essential duties of their role; keeps knowledge up to date.
  • Cultural Competency: Demonstrates awareness, sensitivity and skills in working professionally with diverse individuals, groups and communities who represent various cultural and personal background and characteristics.
  • Interpersonal Communication: Communicates clearly using verbal, nonverbal, and written skills in a professional context; demonstrates clear understanding and use of professional language.
  • Professional & Ethical Conduct: Adheres to professional values such as honesty, personal responsibility, and accountability; applies ethical concepts within scope of work and adheres to Agency policies and procedures.
  • Collaboration & Teamwork: Functions effectively as a member of a professional team that includes employees, clients and family members.
  • Problem-Solving & Decision-Making: Recognizes problems and responds appropriately; gathers information and sorts through it to identify and address root cause issues; makes timely decisions.

Wingspan Care Group (“Wingspan”) is the not-for-profit parent company of Applewood Centers, Inc., Bellefaire Jewish Children’s Bureau, Bluestone Child & Adolescent Psychiatric Hospital, and Lifeworks. The mission of Wingspan is to provide organizational efficiencies at the operational, administrative, and fiscal levels for its subsidiary agencies so that they may focus on their respective missions. Wingspan is an Equal Opportunity Employer. Wingspan’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. Wingspan also prohibits harassment of applicants or employees based on any of these protected categories.